I was in my early 30's when my former boss – an American,  called me for an offer that changed my life forever.He was offering me a job in the Middle East – Alexandria, Egypt to be precise.I accepted without much thought. I was terrified and excited at the...
First Published March 10, 2019/ Updated with new content Do you have that one colleague that as soon as that person walks into the room, everyone just gravitates towards him/her?When there is a project, everyone just wants to help her/him out and get the job done?More than charisma, it’s...
Discussing Data, Innovation, and Creativity with Josh Linkner talks about using little creativity spurts to use for disruption. He sheds light on how organizations could embrace creativity and use little creative innovation to help stir for big breakthroughs. She shared lots of examples of big little breakthroughs. Bio: He has been...
A faithful reader asked me how to prepare employees for succession. This is a major issue in all kinds of organizations, but it’s particularly relevant for those with declared intentions to promote from within. Promoting from within gives you the advantage of drawing from people who know the current processes...
The employee onboarding process is one of the most responsible parts of creating a professional team. Even excellent specialists may suffer from the lack of open communication, unset expectations, or unclear responsibilities, which inevitably can result in decreased productivity. Even more, misunderstandings may occur during remote work. It is vital...
Building a highly motivated team is not that easy.And if you’re running a team in a fast-paced environment, this is even harder. You’ll have to consider so many factors to even get close.But one thing is for sure, no longer does a one size fits all leadership model really...
During our Zoom meeting last week, a client was worrying about how little attention he’s given to the formal development of his team members in the last year. He wants them to progress, and he has some ideas about the ways they need to grow, but he feels so...
From front-line leaders all the way up to C-suite leaders, I have seen, time and time again, how managers have made a mess in delivering feedback to their employees. In this article, I will: Clarify the difference between coaching and feedback; Highlight and explain the Situation Behavior Impact Model (SBI); Share Brené Brown’s...
Blog Post updated. First published in December 15, 2018With over 16 years of experience in the BPO (Business Process Operations), I have had my fair share of applications, rejections and promotions.And I wish I knew then how to better prepare myself in those situations because looking back, I definitely...
This post originally appeared on Forbes. From time to time, clients ask me to help them benchmark their culture and business processes against other companies. Sometimes it’s possible to compare processes, particularly if the activities are reasonably well-matched. But cultures are extraordinarily difficult to compare on an apples-to-apples basis: “Corporate culture...