How can we improve workplace communication? | Technology is providing an ever-expanding menu of options for communicating with coworkers. Yet in spite—or perhaps because—of those tools, many companies suffer from cultures of poor communication. Hal Weitzman sits down with Chicago Booth faculty Ayelet Fishbach, Nicholas Epley, and Heather M. Caruso to find out what causes miscommunication inside and outside the office, and what we can do to fix it.