Productivity, morale and the ability to serve customers are being hamstrung by technology issues at European mid-size businesses, accordingly to research commissioned by Ricoh Europe. The research explores the remote working experience of 632 European office workers during the Coronavirus pandemic, at firms with between 250 and 999 employees. It claims that these companies are failing to adapt to the challenges of remote working, setting them up poorly for future success.
At a time when business continuity is key to remaining solvent, 24 percent of workers say they do not have the tools they need to deliver results for customers while working remotely. Additionally, 27 percent say they lack the tools they need to collaborate with colleagues when working away from the office.
Challenges with remote work are also impacting security and compliance: 27 percent report that following company procedures is hard when working remotely because the technology in place does not enable it. This could have severe consequences for organisations that have to follow industry-specific compliance processes or more broad reaching legislative requirements such as GDPR.
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